Procell
Your Questions, Answered!
What is TachaPro?
TachaPro is the destination for beauty professionals. TachaPro distributes world-leading authentic aesthetic supply for professionals, which includes skincare therapists, cosmetologists, and doctors.
This supply includes both patented products and technology to help you offer the most innovative and effecient treatments!
To know more about TachaPro, kindly head to the About Us page.
Do you offer any training or courses?
TachaPro will launch its own online academy soon where you can learn on your own pace with maximum convenience.
We will also hold occassional workshop conferences for live and practical training. Stay tuned for our course releases and training schedules!
How do I regsiter for an account?
Registration is free and available for all beauty industry professionals! If you are located in the Levant Area, kindly visit www.tachapro.com and click “Register.” You will have to fill out the registration form and upload your certificate or diploma from a course in the beauty industry, or your business license. Someone from our team will review your application and approve your account within 1-2 business days. At which point, you will receive an email stating your registration has been approved and activated! It’s that simple. Afterwards you can log into your account using the username and password you chose upon registration, and begin to browse our website of offerings and products and order online!
How long will it take for my order to be delivered?
Processing new orders typically takes 1-2 business days.
Shipping and delivery can be anywhere from 2-6 business days, depending on where you are located. We deliver using a third-party logistics service.
What are the available payment methods?
We usually accept COD (Cash on Delivery) inside Lebanon paid on fresh USD only.
We can accept other payment methods such as Western Union/OMT based on request. Kindly email us on info@tachapro.com or contact us on WhatsApp on +96181993931 to sort out the payment!
I've never used Esthemax Hydrojelly before, can I receive some samples to try?
You can order a sample to try before ppurchasing the full size. We highly suggest trying our: Hydrojelly Sample Pack to experience 12 of our most popular Jelly masks.
How do I apply Hydrojelly Mask?
Simply mix 1 ½ scoops of powder with 1 scoop of water to create a jelly like consistency. Spread it evenly over your clients face and let it sit for 15-20 minutes before peeling off.
We recommend applying our cure ampoules prior the Hydrojelly for a maximum result!
Are Hydrojelly Masks safe for preganant and nursing women?
We are pleased to say that most of our masks are safe to use for new and expectant mothers. Our masks are made from certified organic ingredients. We always encourage service providers to have their clients check in with doctors prior to any treatment. Should their medical team approve of the treatment, all of our masks are safe for use during pregnancy and nursing, excluding the following two:
- ALA Spot Diminishing
- Vampire PLLA Infusion
The above two items contain Sculptra, and as a result, we do not recommend their use during this time.
Why isn't my Hydrojelly seal sticking to the jar?
HYDROJELLY MASK SEAL NOTICE
The seal in the Hydrojelly lid is designed to compress to keep the powder inside the container during storage and shipping. The seal is not intended to “stick” to the container, though sometimes it does. If you receive a Hydrojelly product from esthemax and the seal is not stuck to the mouth of the container, then rest assured that the product is fine. The seal is doing its job even though it does not adhere to the mouth of the container. All of our products are manufactured under stringent good manufacturing practices to ensure product safety and freshness. Also note that as the seal is not intended to adhere to the jar and these products are filled and packaged in accordance with our quality control plan, we do not accept returns, refunds, or exchanges for Hydrojelly units where the seal does not adhere to the mouth of the jar. The seal does not indicate used or damaged product.
What are the differences between the Esthemax Hydrojelly™ Mask, Jelly Mask & Algae Rubber Mask?
Hydrojelly™ Mask
25 types. 10 applications.
3rd generation peel-off mask. Contains new electrolyte technology, the most refined alginate and no clay.
3/3 Hydration.
Jelly Rubber Mask
11 types. 20 applications.
2nd generation peel-off mask. Made mainly with refined alginate.
2/3 Hydration
Algae Rubber Mask
5 types. 20 applications.
1st generation peel-off mask.
Made mainly with clay.
Hydration 1/3
Where is Esthemax made?
Esthemax is a U.S. brand, with their HQ in Torrance California, USA.
The Esthemax Hydrojelly™ Masks are made in the U.S. and some other products are manufactured in Korea (the home of K Beauty).
We import directly from the U.S.
How do I know the number of applications of each product?
We provide the minimum number of applications of each product on the product page on our website. If the application number is not provided, then this means there is no available fixed number of applications for this specific product. A professional chooses different dosages and amounts depending on each unique face, skin type, and case.